Assaying Quality
Assaying Quality
Delivery is typically free of charge
Yes, in some cases delays may occur due unavoidable factors such as:
· Adverse weather conditions
· Public holidays
· Delivery to remote locations
· Operational or logistical constraints with courier partners
We always strive to minimize delays and keep you informed in case of any changes to the expected delivery timeline
For high-value shipments, the delivery partner may request a valid government ID proof to ensure secure delivery.
In the rare event of an order lost in transit, we initiate thorough investigation with our Logistics partner. If unresolved within a defined period(30 day), a full refund is processed via the original payment method.
Yes, registration is required for placing an order. Registration offers benefits like:
· Faster and smoother checkout
· Easy order tracking
· Wishlist access
The order can be tracked using your order ID and registered email/mobile number through the “Track Order” section. Real time tracking updates will be available once the order is despatched.
Orders can be modified or cancelled before they are dispatched. Once shipped, cancellation may not be possible. We recommend reviewing your order details carefully before confirming the purchase.
Yes, you can send orders as gifts along with a personalized message.
Changes to delivery details may be allowed before the order is dispatched. However, once shipped, changes are restricted for security and logistics reasons.
We support multiple payment options:
· Credit/Debit Cards
· Net Banking
· UPI
Yes, all transactions are processed through secure and encrypted payment gateways.
Yes, once your payment is successful, you will receive confirmation via email and SMS.
You can return products if:
· They are unused and in original condition
· Returned with original packaging, invoice, and tags
· Return request is raised within the defined timeline
Return requests must be raised within 48 hours of delivery
· Contact customer support
· Share order details and raise request from order section by logging into your account
· Arrange pickup via logistics partner
· Pack items securely with invoice and documents
No, return pickup is arranged by us at no additional cost.
Refunds are processed after the returned product is audited and approved for refund:
· Refunds are typically done within 7working days
· Credited via original payment mode used at the time of purchase.
Yes. Return is allowed If you receive:
· Damaged product or
· Wrong item
Please report within 48 hrs of delivery ,Once the request is validated, we will be arranging for the pickup and offer a replacement or refund as applicable .
To be eligible for a return, the following conditions must be met:
o The product must be unused and in original condition
o Original packaging must be intact
o Invoice and any applicable certificates must be included with the return.
· Verified courier partners
· Tamper-proof packaging
· OTP/ID-based delivery
Yes, customer data is protected through secure systems and encryption protocols.
You can reach us via:
· Phone support - 18001021616
· Email support - ecomsupport@muthootexim.com
Customer support is available during standard business hours. (9:00AM to 6:00PM) Monday to Saturday excluding public holidays.
Yes, during peak seasons, delivery timelines may be extended.
Our team will re-attempt delivery or contact you for further instructions.